Patient Rights and Information
In accordance with Texas Health & Safety Code §181.105, this page provides our patients with information about accessing your medical records, contacting licensing authorities, and filing a complaint.
How to Request Your Medical Records
You have the right to review and obtain a copy of your health records. To request your medical records from Austin Osteopathic Medicine, please submit a request using one of the following methods:
By Patient Portal
Send Dr Lytle-Vieira a message in your patient portal requesting a copy of your health records. She will send you a medical records release form for you to complete.
By Mail
Austin Osteopathic Medicine, PLLC 4611 Bee Caves Rd Ste 308 West Lake Hills TX 78746
By Phone
Call us at 512-638-2979 to request a medical records release form.
Your request should include:
Your full legal name, date of birth, contact information, a description of the records you are requesting, and your preferred format (electronic or paper).
Response Time
Your records will be provided within 15 business days of receiving your written request.
Fees
You may be charged a reasonable, cost-based fee for copying and mailing your records. You will not be charged a retrieval fee.
Licensing Authority Contact Information
The physician at Austin Osteopathic Medicine, Dr. Saskia Lytle-Vieira, is licensed by the Texas Medical Board (TMB), the state agency responsible for licensing and regulating physicians in Texas.
Website
Phone
512-305-7030
Address
333 Guadalupe, Tower 3
Suite 610, Austin, TX 78701
How to File a Complaint
If you have concerns about your care, patient rights, or the handling of your medical records, you have the right to file a complaint with the following agencies:
1
Texas Medical Board (TMB)
For complaints about the care provided by a physician
File a complaint with the TMB hot link to: https://public3.tmb.state.tx.us/TMB_SSO_Complaint/default.aspx
Mail
Texas Medical Board, Attn: Investigations
P.O. Box 2018, Austin, TX 78768-2018
Complaint Hotline
1-800-201-9353
2
Texas Attorney General - Consumer Protection Division
For complaints related to consumer rights, privacy violations, or unfair business practices
File a complaint with the TX Attorney General link to https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Consumer Protection Hotline
1-800-621-0508
3
U.S. Department of Health and Human Services - Office for Civil Rights (OCR)
For complaints related to HIPAA privacy violations
Online Portal
File a HIPAA complaint link to https://www.hhs.gov/hipaa/filing-a-complaint/index.html
Phone
1-800-368-1019
This information is provided in accordance with Texas Health & Safety Code §181.105 (HB4224, 89th Texas Legislature), effective September 1, 2025.